Last updated: August 2026

BattCave is committed to protecting your privacy and handling your personal information responsibly.

This Privacy & Cookies Policy explains what personal information we collect when you visit our website, contact us or place an order, how we use that information, who we may share it with, how long we keep it, and your rights under UK data protection law.

BattCave is a trading name of Shaun Batt.

For the purposes of UK data protection law, Shaun Batt trading as BattCave is the data controller for the personal information described in this policy.

BattCave is registered with the Information Commissioner's Office (ICO).

You can contact us regarding privacy or the use of your personal information at:

BattCave
99 Station Road
Surfleet
Spalding
Lincolnshire
PE11 4DB
United Kingdom

Email: sales@battcave.co.uk

Depending on how you use our website, we may collect and process information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Account and login information, where you create an account
• Details of products ordered and your order history
• Payment method and payment status
• Information you provide when contacting us
• Marketing preferences
• IP address, browser, device and website usage information
• Analytics and information about how visitors use our website
• Information necessary to prevent or investigate fraud, misuse or security incidents

We only collect information reasonably necessary to operate our website, process orders, provide customer service, meet our legal obligations and operate our business.

We may use your personal information to:

• Process and fulfil your orders
• Take or confirm payment
• Arrange delivery of your order
• Contact you about an order
• Provide customer service and respond to enquiries
• Maintain your customer account and order history
• Deal with returns, refunds, warranty issues or other after-sales support
• Prevent and detect fraud or misuse of our website
• Maintain the security and operation of our website
• Understand how our website is used and improve our products, services and customer experience
• Maintain appropriate financial and business records
• Meet our legal, tax and accounting obligations
• Send marketing communications where permitted by law

UK data protection law requires us to have a lawful basis for processing your personal information.

Depending on the circumstances, we rely on:

Contract – where processing is necessary to process an order, take payment, arrange delivery or otherwise provide products or services you have requested.

Legal obligation – where we need to retain or process information to comply with tax, accounting or other legal requirements.

Legitimate interests – where necessary for the reasonable operation of BattCave, such as providing customer service, maintaining website and transaction security, preventing fraud and understanding how our website is used, provided those interests do not override your rights and interests.

Consent – where we specifically ask for your consent, including where consent is required for particular marketing activities or cookies and similar technologies. Where processing relies upon consent, you may withdraw that consent at any time.

We currently offer several ways to pay for an order.

Where you choose a payment method processed by Stripe, information necessary to process the transaction is provided to Stripe.

Stripe processes payment information in accordance with its own privacy and security policies. BattCave does not need to receive or store your complete payment-card details in order to process these payments.

Where you choose to pay using PayPal, payment information is provided to and processed by PayPal in accordance with its own privacy policy and terms.

BattCave receives the information necessary to confirm and manage your payment and order.

Customers may also choose to pay by direct bank payment.

When this option is selected, we provide our bank account details so that you can make payment directly from your bank.

We may receive information associated with the payment from our bank, such as your name, payment reference, amount and transaction information. We use this information to identify the payment, reconcile it against your order and maintain appropriate financial records.

We will never ask you to provide us with your online banking password, PIN or other banking security credentials.

We use Royal Mail to deliver customer orders.

We may provide Royal Mail with information reasonably necessary to deliver and manage your parcel, which may include your:

• Name
• Delivery address
• Email address
• Telephone number
• Delivery and tracking information

Royal Mail processes this information in accordance with its own privacy obligations.

Our webshop uses analytics and similar technologies to help us understand how visitors use the website.

This may include information such as pages visited, approximate location, referring website, browser or device type, IP address and interactions with the website.

We use this information internally to understand website performance, identify problems and improve our website, products and customer experience.

We do not sell personal information collected through our website analytics.

Where analytics or similar technologies require consent under applicable law, they will only be used after the appropriate consent has been obtained.

Our website uses cookies and may use other similar technologies.

These technologies can store information on, or access information from, the device you use to visit our website.

Some are strictly necessary for the operation of the website. For example, they may be required for shopping basket functionality, checkout, website security or remembering essential settings.

Other technologies may be used for purposes including:

• Website analytics
• Understanding how visitors use our website
• Remembering preferences
• Improving website performance and functionality
• Providing embedded third-party content

Where consent is legally required for a cookie or similar technology, we will ask for that consent before using it.

You can manage available cookie choices through our website's cookie controls and may also control cookies using your browser settings.

Blocking certain cookies may affect the operation or functionality of the website.

Our website may use Google reCAPTCHA on forms or other parts of the website to help protect BattCave and its customers against spam, automated submissions, fraud and abuse.

When reCAPTCHA is used, Google may collect information about your device and interaction with our website in order to determine whether an interaction is likely to have been made by a person rather than an automated system.

Information processed by Google is subject to Google's applicable privacy terms and policies.

Our website may contain content provided by third parties, including embedded videos from YouTube.

When you view or interact with embedded third-party content, the provider may receive information about your device and interaction with that content and may use cookies or similar technologies.

The processing of information by these third parties is also governed by their respective privacy policies.

Where consent is legally required before third-party technologies are activated, we will obtain that consent as required.

We occasionally send emails about BattCave products, new products, stock availability, news, offers or other information that may be relevant to our customers.

We only send electronic marketing where permitted under applicable UK data protection and electronic marketing laws.

Where you have specifically asked or consented to receive marketing from us, we may contact you in accordance with that request or consent.

We may also send marketing about our own similar products and services to existing customers where permitted by law. Where we rely on this existing-customer provision, you will have been given an opportunity to opt out when your contact details were collected and will be given an opportunity to opt out in each subsequent marketing communication.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at sales@battcave.co.uk.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order, payment, delivery or customer-service matter.

We do not sell your personal information and we do not provide customer information to unrelated third parties for them to use for their own marketing.

We may provide personal information to trusted organisations where necessary to operate BattCave, including:

• Payment processors, including Stripe and PayPal
• Royal Mail for delivery and tracking
• Our website, ecommerce and hosting service providers
• Analytics and technology providers
• Banks and financial institutions
• Professional advisers such as accountants or legal advisers where necessary
• Fraud-prevention and security providers where appropriate
• Government, tax, regulatory, law-enforcement or other authorities where we are legally required to provide information

We only provide information reasonably necessary for the relevant purpose.

Some service providers and technology companies we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate lawful transfer mechanism or safeguard required by UK data protection law is in place.

We do not keep personal information for longer than reasonably necessary.

How long information is retained depends upon why it was collected and whether we have a legal or legitimate business requirement to retain it.

Information relating to purchases, payments and financial transactions may need to be retained for several years to meet UK tax, accounting and legal requirements.

Customer correspondence and other information may be retained for a reasonable period where necessary to deal with enquiries, disputes, warranties, fraud prevention or other legitimate business requirements.

Where we retain information relating to a marketing opt-out, we may retain sufficient information to ensure that your preference continues to be respected.

When personal information is no longer required, we will delete it or otherwise dispose of it appropriately.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet service or electronic communication system can be guaranteed to be completely secure.

You are responsible for keeping any password or account credentials used on our website confidential.

Depending upon the circumstances, UK data protection law gives you rights over your personal information, including the right to:

• Ask for a copy of personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal information in certain circumstances
• Ask us to restrict the way we process your information in certain circumstances
• Object to certain processing
• Receive certain information in a portable format where applicable
• Withdraw consent where processing is based upon your consent
• Object to direct marketing at any time

These rights are subject to certain legal conditions and exemptions.

You will not normally have to pay a fee to exercise your data protection rights.

To make a request, please contact sales@battcave.co.uk.

We may need to ask for information to confirm your identity before dealing with a request.

If you have concerns about how we handle your personal information, please contact us at sales@battcave.co.uk and we will do our best to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information is available from the ICO at ico.org.uk.

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of those websites. We recommend reviewing the relevant privacy information when visiting another website or providing personal information to it.

We may update this Privacy & Cookies Policy from time to time to reflect changes to our website, services, suppliers or legal requirements.

The latest version will be published on our website and the date at the top of this policy will show when it was last updated.

If you have any questions about this Privacy & Cookies Policy or how we use your personal information, please contact:

Shaun Batt trading as BattCave
99 Station Road
Surfleet
Spalding
Lincolnshire
PE11 4DB
United Kingdom

Email: sales@battcave.co.uk