Terms and conditions

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BattCave – Terms and Conditions

1. About us

This website www.battcave.co.uk is owned and operated by:
BattCave

2 Glenavon Gardens

Yateley

Hampshire

GU46 6DE

Email: [email protected]

If you need to contact us please use the details above on in the CONTACT US section of the website.

2. Make a Contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order which is contract made between us.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.

2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories.

2.4 We have made every effort to display and describe as accurately as possible our products that appear on this website. However, we cannot guarantee that your monitor's display will accurately reflect the exact appearance the actual goods. 

2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.6 This contract is covered by English law.

2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by email you can do so by emailing us. We regret we do not take orders over by phone.

3.2 Carriage charges will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by PayPal, or Bank Transfer.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.8 Once your order is complete we will notify you of the dispatch date.

4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched from our warehouse within 2 days and any estimated dispatch date is a an estimate, which can change without notice. Custom or bespoke item may take longer subject to availability of parts required.

4.2 Depending on the postal service, goods should arrived with you within delivery times quoted by respective couriers. 

4.3 If you require different delivery options, you must contact us before making your purchase.

4.4 All orders will be dispatched to the billing address. For signed for items, in the event that no-one is available to sign for the goods, the carrier will leave notification of their delivery attempt with the necessary redelivery information.

4.5 We will not accept responsibility for loss or damage or for any delays once the goods have left us and are in possession of the carriers.

4.6 Goods should be inspected on receipt of delivery, and damages to be advised in writing via email within 2 working days of delivery, so that we can arrange replacement goods. If you do receive damaged goods, please retain all relevant documentation and packaging so that an insurance claim can be made against the carriers.

4.7 Disposal of packing materials is your responsibility.

4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

4.9 Please check the goods on delivery - any items found to be missing or damaged should be notified to ourselves within a reasonable time.

4.10 If the goods are lost or damaged in transit, please let us know promptly.

4.11 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.13 Time is not the essence of the contract unless expressly stated and any expressed delivery must be agreed and paid for when ordering.

4.14 In the event the item sent via any means, is lost or damaged in transit, it is the buyers responsibility to claim against Royal Mail for compensation. We will provide all information required to the buyer to process his claim.

4.15 All overseas orders will be sent at the cost as indicated at check out basket under Delivery Options tab. In nearly all cases the item will need a signature upon receipt.

5. Cancellation and returns

5.1 We offer a full refund on stocked items returned in original condition and in original packaging within 7 days at your own expense to the address stated above. We do not offer refunds on postal charges. If you are not happy with your goods for whatever reason, please email us and we will do our best to rectify it, or offer a full exchange.

5.2 Any items which have been personalized or modified to your specification, such bespoke kits are exempt form the Distance Selling Regulations.

5.3 You can cancel your contract at any time up to 7 days after the day of delivery. To do this, please e-mail us. We are unable to accept cancellations by phone.

5.4 You do not have to give any reason for the return of goods. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.5 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement. This cancellation policy does not affect your legal rights - for example, if goods are faulty or miss described.

6. Faulty Goods / Guarantee 

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

6.3 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods may not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.4 As these products are often used in extreme conditions, the warranty does not cover wear and tear and damage due to accidents or excessive force applied to the product which constitutes as misuse.

6.5 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

7. Liability 

7.1 We do not accept liability for injuries or any consequential loss or indirect losses.

7.2 If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

7.3 BattCave does not sell toys but the products can be for children bought by adults via PayPal or bank transfer. If you are under 18, you may use BattCave Products only with involvement of a parent or guardian. BattCave and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. 

7.4 A majority of our products are small in dimension must be kept away from children. By using our site and purchasing our products you accept that our products are not suitable for children.

Disclaimer

This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1. Use of Website
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. Visitor Conduct
2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy Section, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not 
obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in 
breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or 
constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to 
the law in the United Kingdom;

3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. 
However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will 
not be liable if this website is unavailable at any time.

4. Links to and from other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not 
reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage 
suffered as a result of your actions.

5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not 
guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or 
not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss 
or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall 
include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in 
connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.