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Last updated: August 2026
These Terms & Conditions apply to purchases made from the BattCave website. Please read them before placing an order.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
BattCave is a trading name of Shaun Batt.
Our contact details are:
BattCave
99 Station Road
Surfleet
Spalding
Lincolnshire
PE11 4DB
United Kingdom
Email: sales@battcave.co.uk
BattCave supplies radio-controlled model car kits, components, accessories and related products.
We take reasonable care to ensure that product descriptions, specifications, photographs and prices displayed on our website are accurate.
Colours and appearance may vary slightly from photographs due to manufacturing variations, materials, lighting and display settings.
Where dimensions, weights or other specifications are provided, reasonable manufacturing tolerances may apply unless a particular tolerance is expressly stated.
Some BattCave products are designed specifically for competition RC use and may require assembly, setup, adjustment or appropriate technical knowledge.
When you place an order through our website, you are offering to purchase the products in your order subject to these Terms & Conditions.
You will normally receive an electronic acknowledgement after placing your order. This confirms that we have received your order.
If we are unable to accept an order, for example because an item is unavailable, there is an obvious pricing error or we cannot fulfil the order, we will contact you and refund any payment already received for the affected item.
Prices displayed on our website are shown in Pounds Sterling (£) unless otherwise stated.
The price payable is the price shown when your order is placed, subject to correction of obvious errors.
Any applicable delivery charges will be shown during checkout before you complete your order.
We reserve the right to change prices at any time, but changes will not normally affect orders that have already been accepted.
We currently accept payment using:
Available payment options will be shown during checkout.
Where direct bank payment is selected, your order may be held until payment has been received and identified.
Please use the requested order number or payment reference when making a direct bank payment.
We will never ask you to provide your online banking password, PIN or other banking security credentials.
All products are subject to availability.
We make reasonable efforts to keep website stock information accurate, but occasionally an item may become unavailable after an order has been placed.
If this happens, we will contact you as soon as reasonably possible and may offer an alternative, wait for replacement stock with your agreement, or provide a refund for the unavailable item.
We will not substitute a materially different product without your agreement.
Orders are normally delivered using Royal Mail.
Available delivery options and charges will be displayed during checkout where applicable.
Any delivery dates or times given are estimates unless we have expressly agreed otherwise.
We aim to dispatch orders promptly but delays can occasionally occur due to circumstances outside our reasonable control.
Unless otherwise agreed, goods will be delivered without undue delay and no later than 30 days after the contract is entered into.
Please ensure that the delivery address supplied with your order is complete and accurate.
BattCave remains responsible for the goods until they are delivered to you, or to a person identified by you to receive them.
If an order is lost or damaged while being delivered using a delivery service arranged by BattCave, please contact us so that we can investigate and, where appropriate, arrange a replacement or refund.
Any claim that BattCave may subsequently make against Royal Mail or another delivery provider is a matter between BattCave and that provider and does not remove your statutory rights.
If you independently arrange for a carrier that was not offered by BattCave to collect the goods from us, different rules regarding risk may apply.
If your parcel has not arrived when expected, please contact us at sales@battcave.co.uk.
Tracking information may be provided where available.
If tracking shows a parcel as delivered but you have not received it, please contact us promptly so that we can investigate with the delivery provider.
Please also contact us promptly if a parcel arrives damaged or appears to have been opened or interfered with during transit.
This section does not affect your statutory rights.
If you are purchasing as a consumer, you normally have the right to change your mind and cancel your order without giving a reason.
For most goods, you have 14 days from the day after you receive the goods to tell us that you wish to cancel.
Where an order consists of multiple goods delivered on different days, the cancellation period normally runs from the day after you receive the final item.
To exercise your right to cancel, contact us at sales@battcave.co.uk and clearly tell us that you wish to cancel your order.
You may use the model cancellation form at the end of these Terms & Conditions, but you do not have to use it.
If your order has not yet been dispatched, please contact us as soon as possible and we will try to stop it before shipment.
After telling us that you wish to cancel, you must normally return the goods to us within 14 days.
Unless the goods are faulty, incorrect or otherwise not as required by law, you are normally responsible for the direct cost of returning unwanted goods.
Please take reasonable care of goods while they are in your possession.
You may inspect and handle a product to establish its nature, characteristics and functioning in a similar way to how you could reasonably inspect it in a shop.
If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may be entitled to make an appropriate deduction from the refund as permitted by law.
We recommend obtaining appropriate proof of postage when returning goods.
Where you validly cancel an order, we will refund the price paid for the cancelled goods.
We will also refund the cost of our least expensive standard delivery option where the law requires us to do so.
If you chose a more expensive delivery service, such as an enhanced or expedited service, we are not required to refund the additional amount above our standard delivery charge.
We may withhold the refund until we have received the goods back or you have supplied evidence that you have returned them, whichever occurs first.
Refunds will be made without undue delay and within the timescales required by law.
We will normally refund you using the same payment method used for the original transaction unless otherwise agreed.
The statutory right to change your mind does not apply in certain circumstances.
This can include goods that are made to your specifications or clearly personalised and certain other goods excluded by law.
Where an item is genuinely customised or manufactured specifically to your individual requirements and the statutory cancellation right does not apply, we will make this clear where appropriate.
This does not affect your rights if personalised or customised goods are faulty, not as described or otherwise do not conform to the contract.
Your legal rights relating to faulty, damaged, incorrectly supplied or misdescribed goods are separate from your right to change your mind.
Goods supplied by BattCave must meet the standards required by UK consumer law, including being:
If you believe that a product is faulty, damaged, incorrect or not as described, please contact us at sales@battcave.co.uk with your order details and a description of the problem.
Photographs or other information may be useful to help us understand and resolve the issue quickly, but requesting reasonable information from you does not remove your statutory rights.
Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, price reduction or refund.
Where goods are confirmed as faulty, incorrect or otherwise do not conform to the contract, BattCave will bear reasonable return costs where required by law.
Many products sold by BattCave are specialist components intended for radio-controlled model cars.
Some products require assembly, setup, adjustment or installation and should be used in accordance with any supplied instructions and for their intended purpose.
Please check compatibility and product specifications before ordering. If you are unsure whether a BattCave product is suitable for your application, please contact us before purchase.
Normal wear, crash damage, misuse, incorrect installation, inappropriate modification or damage caused by using a product outside its intended specification will not normally constitute a product fault.
Nothing in this section limits your statutory rights where a product was faulty, unsafe, misdescribed or otherwise failed to conform to the contract when supplied.
BattCave continually develops and improves its products.
Minor changes may occasionally be made to the design, material, finish, manufacturing process or specification of a product.
Any change will not materially reduce the product's intended functionality or quality without this being made clear.
Where compatibility with a particular version or specification is important, please contact us before ordering.
Where a product or order depends upon measurements, specifications, text, artwork or other information supplied by you, you are responsible for ensuring that the information you provide is accurate.
This does not affect your rights where BattCave has failed to manufacture or supply the product in accordance with the information you provided.
Nothing in these Terms & Conditions excludes or restricts liability where it would be unlawful to do so.
In particular, nothing in these Terms & Conditions excludes or restricts your statutory rights concerning faulty, unsafe, misdescribed or otherwise non-conforming goods.
BattCave is not responsible for losses that could not reasonably have been foreseen when the contract was made.
If you use products purchased from BattCave for business or commercial purposes, different legal rights and limitations may apply.
We make reasonable efforts to keep information on our website accurate and up to date.
Occasional errors may occur in product descriptions, stock information, prices, photographs or specifications.
If we discover an obvious error affecting an order, we will contact you as soon as reasonably possible to explain the situation and agree an appropriate resolution.
Unless otherwise stated, BattCave branding, original product designs, photographs, graphics, written content, instructions and other original material on our website remain the intellectual property of BattCave or their respective rights holders.
Content may not be reproduced commercially without permission where protected by applicable intellectual property rights.
Third-party trademarks and product names remain the property of their respective owners.
We process personal information in accordance with our Privacy & Cookies Policy, available on our website.
If you are unhappy with an order, product or service, please contact us at sales@battcave.co.uk.
We will make reasonable efforts to investigate the matter and resolve it fairly.
We may update these Terms & Conditions from time to time.
The Terms & Conditions applying to your purchase will normally be those in force when you place your order.
These Terms & Conditions are governed by the laws applicable in England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you will retain any mandatory protections and rights available to you under the laws applicable to you.
Nothing in these Terms & Conditions limits any rights you may have regarding where legal proceedings may be brought.
If you have any questions regarding these Terms & Conditions, please contact:
Shaun Batt trading as BattCave
99 Station Road
Surfleet
Spalding
Lincolnshire
PE11 4DB
United Kingdom
Email: sales@battcave.co.uk
You may use this form if you wish to cancel a contract. You do not have to use this form.
To:
Shaun Batt trading as BattCave
99 Station Road
Surfleet
Spalding
Lincolnshire
PE11 4DB
United Kingdom
Email: sales@battcave.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Goods ordered: ______________________________________
Order number: _______________________________________
Ordered on: _________________________________________
Received on: ________________________________________
Name of consumer(s): _________________________________
Address of consumer(s): _______________________________
Signature of consumer(s): _____________________________
(only if this form is submitted on paper)
Date: _______________________________________________